This policy explains when a refund may be considered, how customers should report non-delivery or payment issues, and how cancellation requests are handled for digital products purchased from LearnWithPiyush.
Effective Date: 23 August 2026If your payment is successfully completed but you do not receive or cannot access the purchased digital product, you must contact LearnWithPiyush within 24 hours of the successful payment and provide your order/payment details. Requests made after this reporting period may not be eligible under this non-delivery policy, except where applicable law requires otherwise.
LearnWithPiyush primarily sells digital products, including digital learning resources, templates, marketing kits, guides, files and other downloadable or digitally accessible products.
Because digital products can generally be accessed, downloaded or delivered immediately after purchase, our refund rules differ from those applicable to physical goods.
Once a purchased digital product has been successfully delivered, downloaded or made accessible to the customer, the purchase is generally considered completed.
We generally do not provide refunds simply because a customer changes their mind after receiving or accessing the digital product.
This does not affect any rights that cannot lawfully be excluded under applicable consumer protection laws.
A refund or corrective resolution may be considered in verified cases such as:
Successful payment + product not received/accessed, reported within the applicable 24-hour period.
Two successful payments for the same intended purchase may be reviewed for refund.
Subject to applicable law, refund requests may generally not be accepted in situations including:
If payment has been successfully completed but the customer has not received or cannot access the purchased digital product, the customer must report the issue to LearnWithPiyush within 24 hours from the successful payment time.
The customer should provide sufficient information for us to verify the transaction and delivery status.
Contact us within 24 hours. We will first verify the payment and delivery records. If the transaction is eligible, we may provide the missing product access or process a refund as appropriate.
If you accidentally make more than one successful payment for the same intended order, contact customer support and provide both transaction references.
After verification, an eligible duplicate transaction may be refunded using the appropriate payment channel or another method reasonably available to LearnWithPiyush.
Digital product orders are generally processed or delivered electronically soon after successful payment. For this reason, an order may not be cancellable once the digital product has been delivered, downloaded or made accessible.
If an order has not yet been processed or delivered, you may contact our support team. Any cancellation request will be reviewed based on the order status and applicable law.
Eligible requests are generally reviewed using the following process:
Send your order and payment details to LearnWithPiyush.
We review payment status, order information and available delivery records.
Where eligible, we may restore product access, redeliver the product or approve a refund.
For an eligible refund, LearnWithPiyush aims to initiate the refund after verification and approval as soon as reasonably possible.
Where we confirm an eligible refund under the reported 24-hour non-delivery issue, we aim to initiate the approved refund within 24 hours of verification.
After a refund is initiated, the time taken for the money to appear in your bank account, card, UPI account or original payment method depends on the payment gateway, bank and payment network.
Even when LearnWithPiyush initiates an approved refund promptly, the final credit may take additional time because settlement is handled by the payment gateway, bank or payment network.
Where the payment is verified and the issue is only that the digital product was not delivered correctly, we may first resolve the issue by providing the purchased product or restoring access.
If the delivery problem cannot reasonably be resolved and the request otherwise qualifies under this policy, a refund may be considered.
For more information, please read our Digital Delivery Policy .
For refund, payment or product delivery-related support, contact LearnWithPiyush using the details below.
For faster verification, include your order number and transaction reference wherever available.
If your payment was successful but your product was not received, contact us within 24 hours using the details below.